Top 7 Reasons Your Insurance Claim Was Denied and How to Fix It

Facing a denied insurance claim can be a significant setback, undermining the safety net you've meticulously planned. Such denials are common but often result from avoidable mistakes that policyholders usually overlook. Understanding the reasons behind claim rejections is crucial for maintaining peace of mind.

Recovering from a denied claim begins with recognizing the common pitfalls in the insurance process, each denial teaches the importance of understanding policy details and documentation. By mastering your policy and the claim process, you can turn potential obstacles into opportunities for improvement.

This article explores the top 10 reasons insurance claims are denied and how to deal with them. Whether it was a simple oversight or complex policy exclusions, this knowledge will empower you to navigate the insurance claims process with confidence. Join us in transforming denial into approval, ensuring your next claim is not only filed but also fulfilled.

#1 Policy exclusions

When facing an insurance claim denial, understanding the policy exclusions is crucial. A common reason for denial is that the homeowner's insurance policy may not cover the type of damage reported. Most standard policies do not include flood or earthquake damage which are typically classified as "acts of God" or "natural disasters" and require additional coverage. 

Homeowners should be aware of any specific exclusions listed in their policy, as well as any limitations or conditions that apply to covered perils. Policy exclusions can be complicated, affecting everything from water damage to tree fell, thus often becoming a point of contention due to its various sources and effects, from issues related to the property's original construction to maintenance. Ensuring you have the right coverage before an incident occurs is essential to avoid unwanted surprises during the insurance claims process.

#2  Filing a claim too late

 Homeowners insurance claims vary from one policy to another. Most insurance policies have a specific time frame within which a claim must be reported. Failure to do so results in an automatic denial. Prompt reporting ensures that the evidence of the damage is unaltered. Arguably, waiting for a long time before filing a claim makes it difficult to assess if the damage is storm-related or caused by wear and tear, thus complicating the claim process.

#3  Damage not due to a covered peril

Understanding what your policy covers is crucial. If you file a claim for damage from an event that is not a covered peril, rot and decay, pest infestations, acts of God, neglected repairs, or improper repairs, it is likely bound to be denied.

#4 Insufficient documentation or incomplete information

Forgetting to document the damage with photos, videos, or written descriptions can hinder a smooth claim process as it relies heavily on tangible proof of the extent and cause of the damage.

#5 Negligence

Failure to maintain the property, inadequate preventive measures, failure to mitigate damage, and unaddressed wear and tear, can all contribute to the claim being denied. Insurance companies can be meticulous in distinguishing if damage is due to a storm. It is therefore essential for the homeowner to ensure that the property is maintained and has undergone sufficient inspections that would pinpoint needed repairs which could help mitigate any future damage.

#6 Improper Claim Filing

Having a homeowners insurance claim denied can be a frustrating experience. One of the primary reasons for insurance claim denial is improper claim filing. Filing a claim with your insurance provider is a detailed process that requires accuracy and adherence to specific steps. If done incorrectly, it can lead to the denial of the claim, leaving you without the necessary funds for repairs.

#7 Missed damage

Missed damage can be a reason for a claim to be denied if it impedes the insurer’s ability to make an accurate assessment of the damage. If the damage is discovered long after the initial incident or during repairs and is not immediately reported, the insurance company may argue that the damage is not caused by a covered event and might be due to a lack of maintenance. Inevitably, this impacts the claim process as the cost of repairs may go beyond the coverage limits. 

Take steps to prevent similar mistakes in the future

  1. Review Denial Letter: Understand the specific reasons for the denial outlined in the letter, and address each point in your resubmission.

  2. Gather Additional Evidence: If the denial was due to insufficient evidence, obtain more documentation or proper documentation that supports your claim.

  3. Consult Professionals: Seek advice from a public insurance adjuster or a claim supplement company to bolster your claim’s credibility and strength.

  4. Meet Deadlines: Be aware of any time limits for resubmitting claims and ensure you meet them to prevent automatic rejection.


If your homeowner's insurance claim has been denied, and you've been advised or decided to resubmit the claim, adhering to the following guidelines is crucial to avoid a repeat denial.

Remember, the re-inspection of the damage may be warranted, so be prepared for this by maintaining the damaged area in its original state, post-incident, as much as possible. Careful follow-through with these steps can enhance your chances of having a resubmitted claim accepted and receiving the compensation insurance you deserve.

Here is where Claim Supplement Pro comes in.

If you're a roofer or general contractor grappling with the complexities of homeowners' insurance claims, Claim Supplement Pro stands out as the preeminent ally in the market. Specializing in assisting with the nuances of insurance policies, they are unmatched in their ability to provide invaluable guidance.

How?

  • Understanding Homeowner's Policy: Claim Supplement Pro can decode the jargon, helping you comprehend the subtle details of the insurance policy that homeowners might miss. This insight is essential for ensuring that the claim falls within the coverage parameters.

  • Proper Photo Documentation: Crucial to any claim, proper photo documentation can be the linchpin in getting an approval. Claim Supplement Pro teaches you the art of capturing the type of damage in a way that supports the claim effectively.

  • Re-inspection Requests: If a claim is initially denied, all is not lost. Claim Supplement Pro can assist in filing for a re-inspection, often a vital step in overturning a denied claim by providing additional evidence or clarification.


Embrace the expertise of Claim Supplement Pro to streamline the insurance claims process, ensuring a logical, clear path to resolving claims efficiently and favorably.  Contact us today to find out how we can help you.

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